Today we’re unveiling the HAL8122™ Model Context Protocol (MCP) Ecosystem – a secure, conversational command center that plugs into your existing CRM, ERP, ITSM, billing, voice, and IoT stack. No custom engineering. No middleware. Just results.
Why it matters
Most teams don’t need another chatbot, they need a way to do work across the tools they already use. HAL’s MCP foundation lets you trigger and chain actions via natural language: update records, move money, send notifications, file tickets, even control connected assets – all inside RAG-grounded, permissioned, policy-aware guardrails aligned with NIST AI RMF and NIST 800-53.
Out-of-the-box wins
• Revenue Ops: Clean/route leads, update opportunities, kick off quotes & renewals, trigger follow-ups.
• Finance & Ops: Generate invoices, reconcile payments, post journal entries, notify stakeholders, with full audit trail.
• IT & Support: Triage tickets, query logs, run safe scripts, escalate with context, through one conversational front end.
• Workplace & Field: Orchestrate telephony/voice outreach, location/IoT routines, and device actions in end-to-end workflows.
Key capabilities
✅ Instant connectivity: Add abilities from a growing directory of MCP-native tools in minutes.
✅ Seamless orchestration: Chain multi-step tasks across your stack — no middleware required.
✅ Confident, secure action: Fine-grained permissions + policy awareness keep automation inside your rules.
This builds on our recent HAL8122™ Website Edition (multilingual, voice-enabled website agent), graduating HAL from on-site answers to cross-tool automation.
Availability
MCP integrations are live today and configurable directly inside HAL, typical setup measured in minutes.
←