The City of Sandy Springs has launched a new AI Assistant designed to help residents, businesses and visitors quickly find trusted City information, navigate public services and access answers in plain language at any time of day.
Built with BizzTech’s HAL8122™ platform, the assistant provides a more accessible digital front door to local government. It enables people to ask questions naturally and receive timely guidance on City services, events, procedures and resources in more than 100 languages.
A central principle of the project is accuracy. The City’s own published information remains the source of truth.
As Sandy Springs updates its website and public content, structured information can be synchronized with the AI Assistant. This helps ensure that users receive current guidance while reducing the need for staff to maintain the same information across multiple systems.
The result is practical, resident-centered AI that helps make public services easier to access and understand.
Key benefits include:
Easier access to trusted public information
Multilingual support at scale
More efficient use of staff time, allowing human teams to focus on complex requests
A foundation for more responsive, accessible digital government
The Sandy Springs AI Assistant demonstrates how municipalities can use agentic AI to improve service delivery without compromising trust, accuracy or public accountability.
BizzTech congratulates the Sandy Springs Digital Development Team for placing service delivery, accessibility and reliable information at the center of this initiative.